Returns, Cancellation & Refund  Policy

Return and Exchange Policy

Enwish products are non-returnable due to the product’s hygiene/health and personal care/wellness/consumable nature.

In case you would like a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging, and Batch Number to care@enwish.in, within 48 hours of the order delivery. We would require 48-72 hours to revert. Kindly attach a picture of the damaged/tampered side of the product or package in an email. 

Please allow us max 7 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.

You will be eligible for a full refund or exchange without incurring any additional charges if it is the case of:

  1.   The package has accessories missing.
  2.   Damaged or broken bottles/packs.
  3.   Wrong product delivery.
  4.   Expired product delivery.

In case you received the wrong product, we request you keep the product safe, saleable, and undamaged in its original packaging. Retain the invoice and original manufacturer’s packaging for successful pick-up and return.

Returns will not be accepted if:

  1.      The product is damaged.
  2.      It is without an invoice.
  3.      It is with tampered batch number and price
  4.      It is without its original packaging.

 Please do not use the item you have raised a complaint about.

If a pilfered delivery was received, pilferage claims must be made within 48 hours of the order delivery.

Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:

  1. Failure to provide adequate information about the case.
  2.   Failure to provide snapshots of the Invoice, packet, and box (if any).

Damages due to neglect, improper usage, or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. The exchange of products due to allergic reactions is not applicable.

Cancellation Policy

Please note that :

1. Orders once dispatched are not eligible for cancellation.

2. Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

3. If you redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

4. In case of a return or cancellation, the refund shall be initiated post the return of the product to us and verification of the product and packing.

Refund policy

We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.

Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least max 7 days business days post-refund initiation for an online refund to be initiated.

In the case of NEFT, it would require us at least 3-4 business days post refund initiation to refund your amount. For Prepaid orders, the amount shall be credited to your account through which the payment was done. It may take max 7 business days for the amount to reflect in your account.